After you place your order, your merchandise will be carefully packaged by the crew in our warehouse, and shipped out to you by the service you choose, listed below.

Note: Items that are ordered together are not necessarily shipped together, especially for the toys with built-in battery which would be shipped separately.

1. You can choose your preferred shipping method on the Order Information page when you check out.
2. Packages will be shipped from our warehouse within 2-3 business days after your full payment has been confirmed or cleared.
3. We ship to your registered address on our website. Please make sure to provide the correct shipping address when you register
4. Tracking Your Order: Where applicable, we´ll email your parcel´s tracking number so you can track your delivery. Please ensure you have a valid email address with us! You can also view your tracking number on the Order Information page.

 All items sold at ElsaYX are guaranteed to be delivered in 30 business days. You are eligible for a full refund if you have not received your item(s) beyond this time.

Customs Fees (if applicable)
Orders may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. ElsaYX is unable to predict or control customs charges as they are levied by the destination country.